The Business Improvement Group (BIG) has now been in operation for over 2 years and in that time, thanks to the contributions made by Cyril Sweett staff, a number of areas of the business have benefited.

All ideas are taken seriously and given consideration as to how they fit with business objectives.

Some of the areas that the BIG group concentrate on are as follows:

• client issues (delivering satisfaction and adding value in what we do)
• service delivery (continuous improvement, technical excellence, knowledge management)
• people issues (staff satisfaction and development)
• finance (improving the cost effectiveness of our service delivery)